FAQ's

Sacred Crystals FAQ’s Page

 

Order Status

 

Has my order shipped?

Click the “My Account” link at the top right-hand side of our site to check your order’s status.

 

How do I change quantities or cancel an item in my order?

Click the “My Account” link at the top right-hand side of our site to view orders you have placed. Then click the “Change quantities / cancel orders” link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

 

How do I track my order?

Click the “My Account” link at the top right-hand side of our site to track your order.

 

My order never arrived.

Click the “My Account” link at the top right-hand side of our site to track your order status. Ensure that all items in your order have shipped. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages show a status of “delivered” but you haven’t received them, please contact customer service for assistance.

 

An item is missing from my shipment.

Click the “My Account” link at the top right-hand side of our site to track your order status. Ensure that all items in your order have shipped. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages show a status of “delivered” but you haven’t received them, please contact customer service for assistance.

 

My product is missing parts.

Click the “My Account” link at the top right-hand side of our site to track your order status. Ensure that all items in your order have shipped. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages show a status of “delivered” but parts are missing, please contact customer service for assistance.

 

When will my backorder arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

 

My Account

 

How do I create an account?

Click on the “My Account” button at the top of the site and then click on “Create Account.”

 

How do I edit my account information?

Click the “My Account” link at the top right-hand side of our site to edit your account information.

 

How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

 

I forgot my password.

Click the “My Account” link at the top right-hand side of our site. Under the login box, you’ll see a link that says “Forgot your password? Click here”. That link will send an email to you with your password.

 

How do I return my product?

Please check our refund policy link given in the footer section.

 

I received the wrong product.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

 

When will my order ship?

Please see each individual item page for more information on the availability of each item. After placing your order, you may click the “My Account” link at the top right-hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

 

International Shipping

 

Do you ship to my country?

Please create an account by clicking the “My Account” link at the top right-hand side of our site. During signup, we’ll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately, we cannot ship to your country at this time.

 

What are my payment choices?

During the checkout process, you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

 

When will my order ship and what are my shipping charges?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

 

What is the return policy?

Please see our Terms & Conditions for complete details regarding our return policy.

 

Guarantees

 

Low Price Guarantee

It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!

 

Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

 

Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

 

Pricing and Billing

 

Do I have to pay sales tax?

You only have to pay sales tax if you are located in the same state as our warehouse.

 

I have a question on my charges.

Click the “My Account” link at the top right-hand side of our site to review your orders. You may compare your order history on our website with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

 

I need a copy of my receipt/invoice.

Click the “My Account” link at the top right-hand side of our site to print invoices.

 

When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).

 

When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s).

 

Buyer’s Guide

 

How do I find my product?

To find the product(s) you’re looking for, you may (1) use the navigation menus on the top, left, and bottom of our website, or (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

 

How do I navigate the site?

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left, and bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You’ll notice that anytime you scroll over something that is a link, your mouse cursor will become a “hand”. Whereas scrolling over anything that is NOT a link will leave your cursor as an “arrow”. You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

 

How do I use a coupon?

After adding items to your cart, click the “View Cart” link at the top of this site to view your cart. At the bottom of the shopping cart, you’ll see a box where you may enter your coupon code.

 

Additional Support

 

How do I contact you?

Message us directly via our chat box, or see the other contact options by clicking on “Contact Us” in the footer to open our contact us page or use the menu  and scroll down to the Contact Us page from there.

 

Products

 

How do I know if a product is in stock?

Product availability is listed on each individual product page. If an item is out of stock, it will be noted on the product page.

 

Do you offer gift wrapping or special packaging?

At this time, we do not offer gift wrapping or special packaging. However, all of our items are carefully packaged to ensure they arrive in perfect condition.

 

Can I request a custom order or personalization?

Currently, we do not offer custom orders or personalization for our products.

 

Shipping and Delivery

 

What shipping methods are available?

We offer several shipping methods, including standard, expedited, and overnight shipping. Shipping options and costs will be displayed at checkout.

 

Do you offer free shipping?

We occasionally offer promotions that include free shipping. Please check our homepage for current offers and promotions.

 

Can I change my shipping address after my order has been placed?

If you need to change your shipping address, please contact customer service as soon as possible. We will do our best to accommodate your request, but please note that we cannot guarantee changes once an order has been processed.

 

Customer Service

 

How do I provide feedback about my experience?

We welcome your feedback! Please contact us through the “Contact Us” link in the footer to share your thoughts and experiences.

 

What if I have a question that isn’t answered here?

If you have any additional questions, please feel free to contact our customer service team via our online store chat, or through the instructions on our Contact Us page. We’re here to help!