FAQ's

Sacred Crystals FAQ’s Page

Order Status

Has my order shipped?

How do I change quantities or cancel an item in my order?

Need to change or cancel an order? Email love@sacredcrystals.rocks as soon as possible. We’ll do our best to help, but because orders are often prepared the same day, we can’t guarantee changes or cancellations once processing has begun.

How do I track my order?

My order never arrived.

Check the tracking link in your order confirmation email. If it still has not arrived, email love@sacredcrystals.rocks.

An item is missing from my shipment.

If something is missing or we sent the wrong item, email love@sacredcrystals.rocks as soon as possible and keep the packaging. Photos may be requested.

My product is missing parts.

If something is missing or we sent the wrong item, email love@sacredcrystals.rocks as soon as possible and keep the packaging. Photos may be requested.

When will my backorder arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

My Account

How do I create an account?

How do I edit my account information?

How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

I forgot my password.

Shopify sends a password reset link to your email. It does not email your password. If you need help, contact love@sacredcrystals.rocks.

How do I return my product?

Online and in-store returns are different. For online orders, request a return within 30 days of delivery by emailing love@sacredcrystals.rocks before you mail anything; eligible refunds go to the original payment method. In-store purchases follow a 7-day store-credit policy. See our Refund Policy for final-sale lists and full details: https://sacredcrystals.rocks/policies/refund-policy

I received the wrong product.

If we sent the wrong item or your order arrived damaged, contact us as soon as possible at love@sacredcrystals.rocks so we can make it right. Please keep the item, packaging, and shipping materials. Photos may be requested.

When will my order ship?

Most orders are prepared and shipped the same day or the next business day. Tracking is sent when the package is prepared. The carrier may not show movement immediately.

International Shipping

Do you ship to my country?

Enter your shipping address at checkout. If your country is not in the list of available countries, unfortunately, we cannot ship to your country at this time.

What are my payment choices?

During the checkout process, you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

When will my order ship and what are my shipping charges?

What is the return policy?

See our Refund Policy: https://sacredcrystals.rocks/policies/refund-policy

Guarantees

Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Security

Our checkout is protected with SSL encryption.

Pricing and Billing

Do I have to pay sales tax?

Applicable sales tax is calculated automatically at checkout based on your order and delivery location.

I have a question on my charges.

I need a copy of my receipt/invoice.

When will my credit appear on my account?

Eligible online returns are refunded to the original payment method after we receive and inspect the item. Please allow up to 10 business days for Sacred Crystals to process an approved refund; your bank may take additional time. In-store returns, when eligible, are issued as store credit.

When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s).

Buyer’s Guide

How do I find my product?

Use the header menus and the search box at the top of the site to find products. If you need help, email love@sacredcrystals.rocks.

How do I navigate the site?

Use the header menus and the search box at the top of the site to find products. If you need help, email love@sacredcrystals.rocks.

How do I use a coupon?

After adding items to your cart, click the “View Cart” link at the top of this site to view your cart. At the bottom of the shopping cart, you’ll see a box where you may enter your coupon code.

Additional Support

How do I contact you?

Message us directly via our chat box, or see the other contact options by clicking on “Contact Us” in the footer to open our contact us page or use the menu and scroll down to the Contact Us page from there.

Products

How do I know if a product is in stock?

Product availability is listed on each individual product page. If an item is out of stock, it will be noted on the product page.

Do you offer gift wrapping or special packaging?

We don’t currently offer gift wrapping for online orders.

Can I request a custom order or personalization?

We don’t currently offer a standard custom-order service online. Occasionally we may agree to a special or personalized order; those purchases are final sale.

Shipping and Delivery

What shipping methods are available?

Available shipping methods and estimated delivery options are shown at checkout. We’re unable to guarantee an overnight option on every order.

Do you offer free shipping?

We currently offer free standard shipping on qualifying U.S. orders of $35 or more. The current offer is shown on the site and at checkout; if your order qualifies, the free-shipping option appears automatically. We may also run special promotions that include free shipping regardless of order value.

Can I change my shipping address after my order has been placed?

If you need to change your shipping address, please contact customer service as soon as possible. We will do our best to accommodate your request, but please note that we cannot guarantee changes once an order has been processed.

Customer Service

How do I provide feedback about my experience?

We welcome your feedback! Please contact us through the “Contact Us” link in the footer to share your thoughts and experiences.

What if I have a question that isn’t answered here?

If you have any additional questions, please feel free to contact our customer service team via our online store chat, or through the instructions on our Contact Us page. We’re here to help!

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