Shipping Policy
Shipping Policy for Sacred Crystals
Overview
At Sacred Crystals, we are dedicated to delivering your metaphysical supplies and crystals with care and efficiency. Our shipping policy is designed to provide a smooth, transparent, and reliable delivery process, in compliance with industry standards and Google Merchant Center guidelines.
Shipping Methods and Costs
• Standard Shipping: We offer standard shipping to various regions, with rates and delivery times varying based on the destination.
• Expedited Shipping: Expedited shipping options are available at additional costs for faster delivery.
• International Shipping: International shipping rates and times vary depending on the destination country and customs processes.
• Shipping Cost Calculation: Shipping costs are calculated based on the weight, size, and destination of the order. The total shipping cost will be displayed at checkout before finalizing your order.
Order Processing
• Processing Time: Orders are typically processed within 1-2 business days. Processing time does not include weekends or holidays.
• Order Tracking: Once your order is shipped, you will receive a tracking number via email to monitor the delivery status.
Delivery Timeframes
• Delivery timeframes are estimates and may vary based on factors like location, shipping method, and carrier delays.
• Estimated delivery times will be provided at checkout and in your shipping confirmation email.
Customs, Duties, and Taxes
• For international orders, customers are responsible for customs, duties, and taxes imposed by their country.
• Sacred Crystals is not responsible for delays due to customs clearance.
Shipping Restrictions
• Certain products may have shipping restrictions due to their nature or size.
• We will notify you if there are any issues with shipping your order.
Damaged or Lost Shipments
• In case of damaged or lost shipments, please contact us immediately. We will assist in resolving the issue with the carrier and ensure a satisfactory resolution.
Changes and Cancellations
• If you need to change or cancel your order, please contact us as soon as possible. We cannot guarantee changes or cancellations once an order is processed.
Contact Information
• For any shipping-related inquiries, please contact us at info@sacredcrystals.rocks or 7273029294.
By placing an order with Sacred Crystals, you agree to our shipping policy. We reserve the right to update this policy as needed to comply with shipping regulations and best practices.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.